Follow the steps below to check for updates. The best way to avoid game crashes or freezing is to make sure the software on your Xbox One is up to date.
However, if game crashes persist, there are measures you can take to reduce the chance of game crashes. When a game crashes on Xbox One, you will normally get sent to the Xbox One Home dashboard, where they can simply restart the game and attempt to play again. Most game crashes on Xbox One occur while in the Public Multiplayer Lobby before a match begins, or while players are in the Winner's Circle after a match. Please contact PlayStation Support for assistance. If your PlayStation 4 is up to date and in good working order, there might be an issue with your PlayStation 4 console. This includes, but is not limited to, memory cards, controllers, chips, and cables. Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. If this is the case, you can request a replacement game disc. If the same problem occurs on another PlayStation 4, the problem is most likely with the game disc itself.
Try the game on another PlayStation 4. Delete old files and game data from your PlayStation 4. 
Ensure your PlayStation 4 console is in a cool, well-ventilated place. Be sure your disc is completely dry before inserting it back into your PlayStation 4. Wipe the non-label side from the center straight out to the edges. If the disc is dirty, clean it with a soft cotton cloth dampened with water. Check your game disc for abrasions, scratches, or dust. If your PlayStation 4 is up to date, try the following troubleshooting tips: Make sure everything else is in good working order Select the Home button in the center of the controller. The best way to avoid game crashes or freezing is to make sure the software on your PlayStation 4 is up to date. However, if you continue to receive either of these error messages, there are measures you can take to reduce the chance of game crashes. If you receive either of these error messages, simply restart the game and attempt to play again. An error has occurred with an application or system software. When a game crashes on PlayStation 4, you will normally get sent to the PlayStation 4 dashboard and receive one of the following error messages:
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